Author: Cornish, Rick

The importance of letting go

Good morning from Whiskey Creek, where there is not a frigging thing going on here worth mentioning, let along waxing eloquently about. And, frankly, I don’t even have the heart to make anything up. It feels like with the passage of each day my life spirit and unrelenting tenacity and stubborn determination slowly leaks out of me like helium from a circus balloon after the troupe has moved on to the next town.

Our CBA web site has had increasingly serious problems…deep level problems for just short of a week now. The problem, a bad piece of code, a fried chip, an unflipped switch…whatever…persistently fills of all disk space and leaves no room for content or processing. The problem is at the Internet Service Provider, side and we, (our contracted .net programmer, Adrian Perez, our lead volunteer systems guy, CBA member Josh Micheals, and me, the guy whose name is on the contract with godaddy, have been on the phone with then multiple times every day. Since last Thursday the ISP has given four misdiagnoses and five estimated and then abandoned fix times. On the one hand, Adrian and Josh and I have spent much of our careers dealing with these sorts of second party hosting problems and we know they happen and we know they can be tough nuts to crack. On the other hand we cannot help but feel a little paranoia that our problem is not receiving the attention it needs from the appropriate level analysts at GD.

Just moments ago I spoke to our service rep at godaddy who told me 1) they still haven’t found the source of the problem; 2) their guys put in fourteen hours on the issue yesterday; and 3) they’re scheduled to resume work on the problem ten a.m. Chicago time. And what, I asked, with all the calm and nonchalance I could muster, is a conservative estimate of when we’ll have a fix? To my dismay but, I must admit, not to my surprise, the fellow on the other end of the line didn’t respond with the standard corporate pronouncement of “twenty-four to seventy-two hours”. Nope, this time he said, “With a problem like this, Richard, one that’s been bounced higher and higher up the ladder till now it’s at our highest level of senior administrators, I cannot give you an estimate.” “A day? A week? A month? A year?, “ I pleaded. “No, I’m sorry,” he said, and for the first time in all my telephone conversations with the Chicago folks, I think I heard a tinge of empathy. Which, I guess, is better than a stick in the eye.

My wife Lynn has been a Buddhist for as long as I’ve known her. She doesn’t often give me advice on how to live my life, how to deal with relationships or how to think about and address thorny problems. But over our thirty years together, she has gently reminded me from time to time that the only road to happiness and contentment is learning how to let go. I know Lynn is right…I’ve known since the first time she softly whispered the letting go message to me while we sat waiting for our table at a busy Chinese restaurant three decades ago. So here’s what my plan is. I’ll stay on top of the issue today…communicate with Josh and Adrian, call godaddy back if there’s no progress by tonight, do everything I can do to push for a resolution to the disc space problem. But then, in the morning, I’ll pack my things, load up the truck, drive down to Bakersfield and allow my fiddle to assist me in letting go.

I’ll see many of you at the GREAT 48. You’ll recognize me immediately…I’m the guy who looks like he doesn’t have a care in the world.

Posted:  1/2/2013

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